Refund Policy
Last updated: 27 July 2026
This policy explains how refunds work across TechDriven Software's engagement models. It should be read alongside our Terms & Conditions, which govern the engagement itself.
1. Milestone-based engagements
Most fixed-price and larger projects are billed in milestones, each tied to a specific, reviewed deliverable.
- You only pay for a milestone once its deliverable is reviewed and approved.
- If you cancel before a milestone is delivered, any advance paid specifically for that milestone's unstarted work is refundable.
- Work already completed and delivered — approved or not yet reviewed — is not refundable, since development time has already been spent.
2. Hourly engagements
Hourly work is billed against logged time with a daily or weekly summary. Hours already worked and logged are not refundable. If you've pre-paid for a block of hours and cancel before they're used, unused hours are refunded in full.
3. Fixed-price (non-milestone) projects
For smaller fixed-price work not broken into milestones: if you cancel before development starts, any advance is refunded in full, less any third-party costs already incurred on your behalf (e.g. paid API/hosting credits). Once development has started, refunds are prorated based on work completed, agreed case by case.
4. Quality issues
If delivered work has a defect that is our error, we fix it at no extra charge within a reasonable period after delivery — this is the primary remedy, not a refund. Refunds for quality issues are considered only where a fix isn't reasonably possible.
5. How to request a refund
Email sandeep28sep2000@gmail.com with your project reference and reason. We aim to respond within 3 business days and process approved refunds within 7–10 business days to the original payment method.
6. Non-refundable items
- Third-party costs already paid on your behalf (domains, hosting, paid APIs, app store fees)
- Time or milestones already delivered and reviewed
- Custom work that cannot be repurposed, once significant development has occurred
7. Contact
Questions about a specific engagement's refund terms? Email sandeep28sep2000@gmail.com or WhatsApp +91 63062 13507.