Refund policy

Last updated 20 September 2026.

The scoping call is free. There is nothing to refund.

Once you have accepted a written scope and paid:

• Fixed price and milestones: you pay for milestones you have accepted. Work not yet started can be cancelled. Work already accepted is not refunded, because you have the deliverable and the code for that slice.
• Hourly: you pay for hours logged and reported. Unworked hours are not billed.
• Retainer: the unused-hour rule in your agreement applies. If that rule is not written yet, unused time is not treated as a refund by default — ask before you buy the month.

Defects inside the agreed support window are fixed, not refunded, unless we cannot fix them and the agreement says otherwise.

Payment provider fees charged by Wise, PayPal, Stripe, or a bank may not be recoverable. We will say so if a refund is issued.